Executive Officers

Rachel Curtis-Bowen

Chief Customer Officer

Rachel has 25 years’ experience in financial services. She began her career in a branch of the Halifax Building Society before working with Alliance & Leicester and then Santander, holding senior management positions in customer service, deposit management and marketing.

Rachel was part of the team that developed the new Cambridge & Counties Bank proposition, which launched in 2012 and she became the Bank’s first female board member in 2015. Rachel champions customer experience within the Bank and fiercely defends the Bank’s 99% customer satisfaction rates. She is responsible for the liabilities side of our balance sheet, raising deposits from UK SMEs and also heads up the Bank’s marketing function. Rachel also holds a non-Executive director position at the Loughborough Building Society

Rachel is an advocate of supporting women in business and is the founding member of an East Midlands mentoring scheme which aims to help the next generation of female leaders.