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22 Annual Sustainability Report 23

2024 AMBITIONS
How we do business

Being a B Corp we now have a commitment to support a better way of doing
business. This includes choosing good partners to work with on challenging
issues, and having responsible businesses in our supply chain.
In 2024, we aim to solidify our commitment to ethical and sustainable
banking practices with some immediate ambitions being:
Lending Standards Board
In 2024, we proudly achieved Interim Registration
with the Lending Standards Board (LSB), highlighting
our commitment to top lending standards. As a 1 Developments: Lynsey Harrell
SME-focused bank, we prioritise responsible lending “ Our colleague culture is

and its positive impact. This registration reaffirms • Launch a proposition tailored for female our differentiator here at

our dedication to transparency, fairness, and founders to address their unique challenges. Cambridge & Counties
integrity in all lending activities. • Introduce a new product aimed at helping Bank – our approach
" We are delighted to welcome Cambridge & medium-sized charities maximise savings. provides a focus on
Counties Bank into our interim registration Supporting Diversity openness, sustainability,
process. Signing up to both the business Standards 2 consistency and

and Standards for asset finance at the same time is and Inclusion: excellence. We will look
a landmark moment and testament to the Bank's to continually innovate
commitment to best practice. Interim registration • Implement a Diversity, Equity, and Inclusion and evolve our people
sends a clear message to Cambridge & Counties (DE&I) dashboard to monitor and enhance proposition and create a
Bank's SME and commercial finance customers DE&I efforts. truly inclusive and highly

about its intention to deliver fair outcomes." • Enroll in the Disability Confident Employer regarded place to work

Emma Lovell, Chief Executive of the LSB scheme to promote inclusivity. for all our current and
future employees.”
3 Sustainable Practices:
• Focus on making customer engagement
environmentally efficient, removing paper 5 Community Engagement:

Women in Finance Charter wherever possible.
• Commence net zero planning and establish • Expand community initiatives, allowing
By 2025, we are committed to achieve:
a pathway to achieve net zero status. colleagues to dedicate more time
• Increasing the number of women holding senior • Install solar panels at the Leicester office and to volunteering.

management roles (including Board) to 40% • Partner with the Leicester Education Business
enhance waste management practices.
• Increasing the number of women in our • Continue to support and develop the EPC Company (LEBC) to support skills development
apprentice, intern and graduate programmes to improvement loan product and promote in local schools.
75%, enabling more women to start their careers sustainable commuting and mobility through Supplier Relations:
in financial services partnerships and specialised loan products. 6

• Ensuring female representation on our internal • Develop and launch a supplier Code of
development programme is 50% 4 Employee Engagement Conduct to balance local engagement
and Development: with ESG impacts.

• Conduct pulse surveys focused on culture 7 Governance and
and inclusivity. Ethical Practices:

Members of the FLA for Asset Finance • Review and enhance training for all staff
with a focus on career development, aiming • Implement a comprehensive Code of Conduct
We’re proud of the way we do things. Our Finance to improve satisfaction, retention, and for colleagues and suppliers.
& Leasing Association (FLA) membership shows promotion metrics.
our commitment to providing a standard of service • Refine the recognition program and launch a • Enhance climate change awareness in

that’s governed by the FLA’s Business Finance Code rebranded internal communications hub. collaboration with sustainability experts.
(’the Code’). • Aim to secure Lenders Standards
• Onboard new talent through graduate, Board registration and assess ESG risks
apprenticeship, and internship programs. and opportunities.
• Engage stakeholders in the next materiality
assessment to prioritise sustainability issues.