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Annual Sustainability Report 3

CONTENTS AN INTRODUCTION

An Introduction 3 Chairman

Our Purpose 4
The Bank’s core strategy remains servicing the
Our B Corp Score 6 SME real estate and asset finance markets with

Impact Summary 8 manually underwritten focused products. We remain
strongly committed to a customer centric lending
Customers 10
process based on enduring relationships with
Colleagues 12 clients and brokers.

Community 15 Good environmental, social and governance

Environment 18 operating standards and reporting are a central part
of our strategy. Securing membership of B Corp was
Governance 20
a highlight. Holding ourselves to account against
2024 Ambitions 23 independently set standards is a central part of our
ethos, particularly in an area such as ESG where,
rightly, our customers, shareholders and colleagues
expect high standards.

CEO

Our unique culture is key to the success of Cambridge
& Counties Bank. Our people are actively involved
in leading initiatives beyond our products and
services; including charity engagement, leading
green initiatives, and community social events.
They underpin our passion to make a positive impact
on society and the communities in which we operate,
and I was delighted this was recognised in our B Corp

certification received last year.
The unwavering commitment, energy, and expertise
of our people, coupled with strong relationships and
focus on customer service, represent the essence of
our culture and purpose, and I extend my enormous

thanks to everyone across the Bank for their significant
contribution to making positive economic, social and
environmental impacts.

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