We do everything we can to manage and resolve your complaint. Once received, we’ll either write to let you know what we’ve done to resolve your complaint or; the progress we’ve made, the contact details of the person dealing with your complaint and when you can expect a full response.
If within 8 weeks, you haven’t heard from us, or you’re dissatisfied with our response, you can ask the Financial Ombudsman Service (FOS) for an independent review if you are deemed eligible, see below for eligibility guidelines. The time limit for referring complaints to the FOS is usually 6 months, however we consent to the consideration of your complaint even later than this.
How to make a complaint
Please include your name, address, contact number and account number (if applicable) with any correspondence.