We always work hard to provide a great service to our customers however, if you do have an issue you would like to raise, we’d like to know so that we can try to resolve the situation as quickly and efficiently as possible.
We'll do everything we can to manage and resolve your complaint. Once received,we’ll either call or write to you promptly to let you know what we’ve done to resolve your complaint or inform you of the progress we’ve made, the contact details of the person dealing with your complaint and when you can expect a full response.
If within 8 weeks, you haven’t heard from us, or you’re dissatisfied with our response, you can ask the Financial Ombudsman Service (FOS) for an independent review if you are deemed eligible, see below for eligibility guidelines. The time limit for referring complaints to the FOS is 6 months from the date of our final response.
How to make a complaint
Please include your name, address, contact number and account number (if applicable) with any correspondence.