This is the Cookie policy for Cambridge & Counties Bank, accessible from ccbank.co.uk and any subdomains.

This Cookie policy applies to the use of cookies on our Cambridge & Counties website (www.ccbank.co.uk), our Online Savings Account Access website as well as the website that is used for when you apply for a Cambridge & Counties savings account online.

This  policy  should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Cambridge & Counties Bank operate this website.

We are a UK based bank which specialises in savings accounts and also property and asset finance. For more information please visit our About us page.

The information below explains how we use cookies and similar tracking technologies (collectively referred to throughout this policy as ‘cookies’) that collect data while you use our websites and when you receive, open or respond to emails we send you. More information on the tracking we use in our emails, including how you can stop allowing it, can be found in the Email Tracking section below.

It also explains the choices you can make about how you allow us to place some types of cookies on your computer, tablet or mobile phone.

In this policy, where we say 'cookies' it can also mean similar tracking technologies.

What are cookies?

Cookies are small files placed on your computer, tablet, mobile phone or other device (collectively, a “device”) that allows us to record information when you visit or use our websites, services, applications, and other tools.

Types of Cookies

  • Session Cookies - allow users to be recognised within a website so any page changes or item or data selection you do is remembered from page to page.
  • Persistent Cookies - enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.

The cookies we use

When we refer to first-party cookies these are set by Cambridge & Counties Bank, whereas third-party cookies  are set by a third-party such as a social media platform or search engines.   

Necessary cookies

Necessary cookies ensure that our websites can function properly. They can only be disabled through changing your browser settings. If you do switch off these cookies in your browser, parts of our websites may not work correctly.

Here an overview of the types of necessary cookies we use and why:

  • Cookies that help keep our website secure
    We use cookies to protect the security of our websites. For example, to make sure the websites are only accessed by genuine users.
  • Cookies that help you log on
    We use cookies to remember who you are when you log on to secure areas of our websites. You won’t be able to log on without them.
  • Cookies that help us provide core services and features
    We use these cookies to provide core services and features on our websites such as the navigation and video player functionality. These services and features won’t work without them.
  • Cookies that allow us to remember your cookie preferences 

First-party: Cambridge & Counties Bank
Third-party: Cloudflare, Google (Tag Management & reCAPTCHA), Vimeo, YouTube, Treedom

Optional cookies

We will obtain your consent prior to the use of these types of cookies, and you can change your preferences at any time by using the cookie preference tool. You can access this by clicking on the icon at the bottom left of the any page.

  • Preference cookies
    These cookies enable our websites to remember information that changes the way the websites behave or look, like your preferred language, currency or the region that you are in. We also use cookies to store video player preferences for embedded videos.First-party: NA
    Third-party: Vimeo, YouTube, Treedom


  • Analytical cookies
    These are used to understand how visitors interact with websites. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. All information these cookies collect is aggregated and therefore anonymous. They do collect information about users’ location, device type, and other demographics.
    We use this information to help us improve the way we structure our websites as we want to ensure you can easily find what you are looking for.First-party:  Cambridge & Counties Bank
    Third-party:  Hotjar, Google Analytics, Treedom, DotDigital, static.trackedweb.net


  • Marketing cookies
    These are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. These cookies may be set through our websites by our advertising and social media partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.First-party:  Cambridge & Counties Bank
    Third-party:  Meta Platforms, Google, LinkedIn, Treedom, YouTube, static.trackedweb.net

Amending your cookies preference

To amend your cookie preference for our websites please click the icon at the bottom of any page.

Cookies that are already on your device

Turning off one or more types of Cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

Email Tracking

This section explains more about the technologies we use to track emails, why we do this, and how you can stop it.

We track emails to help us improve the communications we send. We use small images called pixels within our emails to tell us things like whether you opened the email, how many times and the device you used.

We may also set a cookie to find out if you clicked on any links in the email. The image stays in the email but leaves nothing else on your device.

How to stop email tracking
You can stop this by closing the email before you download any images or click on any links. You can also set your browser or email program to restrict or block our emails. Sometimes your browser or email program setting will automatically accept cookies. For more details on this, you will need to read the instructions for your browser, email program or device.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us.

How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us, please send an email to [email protected], write to Cambridge & Counties Bank, Charnwood Court, 5B New Walk, Leicester, England, LE1 6TE or call 0344 225 3939.


This policy was last updated on 17/04/2024.

Your privacy

We take your privacy very seriously and only collect the data we need.

Website accessibility

We want everyone to enjoy our website so we work hard to make sure it’s as accessible as possible to the widest range of visitors and customers.

Contact us

Get in touch with our friendly team.