The information below explains how we use Cookies and similar tracking technologies (collectively referred to throughout this policy as ‘Cookies’) that collect data while you use our websites and when you receive, open or respond to emails we send you. More information on the tracking we use in our emails, including how you can stop allowing it, can be found in the Email Tracking section below.

It also explains the choices you can make about how you allow us to place some types of Cookies on your computer, tablet or mobile phone.


In this policy, where we say 'cookies' it can also mean similar tracking technologies.

This Cookie policy applies to the use of Cookies on our ccbank.co.uk and our Online Account Access (https://accounts.ccbank.co.uk) website.

We don’t use any cookies on the https://apply.ccbank.co.uk/ site.

What are Cookies?

Cookies are small files placed on your computer, tablet, mobile phone or other device (collectively, a “device”) that allows us to record information when you visit or use our websites, services, applications, and other tools.

Types of Cookies

  • Session Cookies - allow users to be recognised within a website so any page changes or item or data selection you do is remembered from page to page.
  • Persistent Cookies - enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.

Amending Cookies preference - this only applies to the ccbank.co.uk site

To amend your Cookie preference for this website please click this icon at the bottom of the website:


Cookies that are already on your device

Turning off one or more types of Cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.


Use of Cookies on our website: www.ccbank.co.uk

The Cambridge & Counties Bank website www.ccbank.co.uk uses the following types of Cookies, as explained below:


Necessary Cookies

These Cookies enable core functionality such as security, network management, accessibility and store your Cookie preferences. You may disable these by changing your browser settings, but this may affect how the website functions.


Cookie name Description
_cfduid Used by the content network, Cloudflare, to identify trusted web traffic.
CookieConsent This Cookie is used to remember a user’s choice about Cookies on ccbank.co.uk. Where users have previously indicated a preference, that user’s preference will be stored in this Cookie.
rc::c This Cookie is used to distinguish between humans and bots.
PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables.


Analytical Cookies

These allow us to recognise and count the number of visitors to this website and to see how visitors move around our website when they are using it. We will obtain your consent prior to the use these types of Cookies, and you can change your preferences at any time by using the cookie preference tool.

We use Google Analytics which does not store any personal information, but we do receive information about users’ location, device type, and other demographics. This helps us to improve the way we structure our website as we want to ensure you can easily find what you are looking for.

More information can be found here: www.google.com/analytics/policies/

We use Hotjar to view how you are interacting with our web pages. Hotjar uses Cookies to collect non-personal information including standard internet log information and details of visitor behavioural patterns upon visiting the site. This is done to enable us to provide our web visitors with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help improve our website.

We also use Hotjar to run polls and website surveys to collect your feedback on your experience with our website and our services.
More information about Hotjar’s privacy practices can be found at https://www.hotjar.com/privacy.


Cookie name Description


Used by Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat Used by Google Analytics to throttle request rate.
_hjIncludedInSample Hotjar Cookie. This session Cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
p.gif Keeps track of special fonts used on the website for internal analysis. The Cookie does not register any visitor data.


Marketing Cookies

These are occasionally used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. We also use Cookies to store video player preferences using embedded YouTube videos.

Cookie name Description
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
Lang Used by the social networking service, LinkedIn: remembers the user’s selected language version of a website.
Used by the social networking service, LinkedIn, for tracking the use of embedded services.
UserMatchHistory Used by the social networking service, LinkedIn, to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
vuid Vimeo Cookie: collects data on the user’s visits to the website, such as which pages have been read.






Stores the user’s video player preferences using embedded YouTube video


Use of Cookies on our Online Account Access website https://accounts.ccbank.co.uk/


The Online Account Access website uses necessary Cookies only and you can amend the Cookie preference by changing your browser settings.

Cookie name Description
__rememberMe Is required for remembering the username when logging on to the website.
Hold user’s session information required for normal functioning of the site and is deleted at the end of the session.


Email Tracking

This section explains more about the technologies we use to track emails, why we do this, and how you can stop it.
We track emails to help us improve the communications we send. We use small images called pixels within our emails to tell us things like whether you opened the email, how many times and the device you used. We may also set a cookie to find out if you clicked on any links in the email. The image stays in the email but leaves nothing else on your device.

How to stop email tracking
You can stop this by closing the email before you download any images or click on any links. You can also set your browser or email program to restrict or block our emails. Sometimes your browser or email program setting will automatically accept Cookies. For more details on this, you will need to read the instructions for your browser, email program or device.

Your privacy

We take your privacy very seriously and only collect the data we need.

Website accessibility

We want everyone to enjoy our website so we work hard to make sure it’s as accessible as possible to the widest range of visitors and customers.

Contact us

Get in touch with our friendly team.