Cookie policy

Use of cookies by the Cambridge & Counties Bank website

Cookies are small text files that are placed on your computer, smartphone or other device by websites that you visit. They are widely used in order to make websites work, or work more efficiently. They also provide information to help improve websites and deliver a better and more personalised service.
Most web browsers allow some control of cookies through the browser settings.

To amend your cookie preference for this website please click the icon on the bottom of the website.


Types of cookies:
Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page.

A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.

Cookies that are already on your device
Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

The Cambridge & Counties Bank website uses the following types of cookies, as explained below:

Necessary cookies

These cookies enable core functionality such as security, network management, accessibility and store your cookie preferences. You may disable these by changing your browser settings, but this may affect how the website functions.

Cookie name Description
_cfduid Used by the content network, Cloudflare, to identify trusted web traffic.
CookieConsent This cookie is used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
rc::c This cookie is used to distinguish between humans and bots.
PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables.


Analytical cookies

These allow us to recognise and count the number of visitors to this website and to see how visitors move around our website when they are using it.

We use Google Analytics which does not store any personal information, but we do receive information about users’ location, device type, and other demographics. This helps us to improve the way we structure our website as we want to ensure you can easily find what you are looking for.

More information can be found here:

We use Hotjar to view how you are interacting with our web pages. Hotjar uses cookies to collect non-personal information including standard internet log information and details of visitor behavioural patterns upon visiting the site. This is done to enable us to provide our web visitors with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help improve our website.

We also use Hotjar to run polls and website surveys to collect your feedback on your experience with our website and our services. More information about Hotjar’s privacy practices can be found at

Cookie name Description
Used by Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat Used by Google Analytics to throttle request rate
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
p.gif Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.

 Marketing cookies

These are occasionally used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. We also use cookies to store video player preferences using embedded YouTube video.

Cookie name Description
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
Lang Used by the social networking service, LinkedIn: remembers the user’s selected language version of a website.
Used by the social networking service, LinkedIn, for tracking the use of embedded services.


Used by the social networking service, LinkedIn, to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
vuid Vimeo cookie: collects data on the user’s visits to the website, such as which pages have been read.
Stores the user’s video player preferences using embedded YouTube video