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Privacy Policy

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Cambridge & Counties Bank respects the privacy of every individual who visits our website. Personal information about you may be collected when you visit our website either by the automatic operation of tracking devices (see the section on cookies below) and when you contact us on the website.

For the purpose of the Data Protection Act 1998, the data controller is Cambridge & Counties Bank, a company organised and existing under the laws of England and Wales and having its registered office at Charnwood Court, 5B New Walk, Leicester, LE1 6TE and with registration number 07972522.

You may be asked to enter your name, email address or phone number. If you contact us, we may keep a record of that correspondence.

We shall also collect and store details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or the resources that you access.

At any time you may request access to, or amendment of, any of your personal information that we hold by emailing us at [email protected] .

We will also use the information held about you to:

Ensure that content on the website is presented in the most effective manner for you and for your computer; notify you about changes to our service and the website; to monitor your use of the website; and to aggregate statistics about users, traffic patterns and related website information in an anonymous form.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. This includes the adoption of the UK Governments recommended Cyber Essentials security framework in which we have achieved the Cyber Essentials Plus accreditation certifying that we have robust controls in place to meet regulatory requirements and mitigate the risk posed by cyber criminals.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

For information please see the Cookies Policy section.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This excludes trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Preferences regarding marketing contact are set at account opening stage – once you are an account holder, if you wish to change your marketing preferences at any time, please email us at [email protected]

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our terms of use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

If you are using our online account access service View My Accounts, please see the terms and conditions of this service.

By using our site, you consent to our privacy policy.

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 25th October 2016.