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Terms & Conditions

April 2022

Fixed rate business, trust & charity bonds

Notice business, trust & charity savings accounts

Easy access accounts

Tariff of charges

June 2022

Frequently asked questions

Account opening

We accept applications from academy schools (SAT and MAT), associations, charities, clubs, colleges/schools, limited companies, local authority organisations, partnerships, public limited companies, public sector organisations, societies, sole traders, and trusts (depending on the product and term) who are based/incorporated in the UK and where they and any related organisations (e.g. parent companies, owners/controllers, directors, shareholders, trustees and beneficiaries*) are liable to pay tax in the UK only and are 18 years old or over.

We are not able to offer accounts to persons who may be liable to pay tax in other jurisdictions and pension schemes.

*Please note that this refers to owner beneficiaries of the charity as a legal entity/business, rather than beneficiaries in terms of individuals a charity supports through their philanthropic endeavours

You can open as many accounts as you need, subject to the overall deposit limits. For further information please call our customer service team on 0344 225 3939 or email [email protected].

Your activation code will be generated once your account has been opened.

For security reasons it will be posted to you and will arrive within 7 working days. If you have not received your code within 7 working days of receiving your welcome email or since requesting your code via our online registration service, please call us on 0344 225 3939 or email [email protected] and we will arrange for a new code to be generated and posted to you.

We complete electronic identity checks on all individuals opening an account, as well as entity level checks to understand the ownership/control structure of our customer. In the event that we are unable to verify your identity, or personal address, we will ask you to provide us with documents, which prove your identity, by post.

If you are classed as a micro enterprise (you have fewer than 10 employees and a turnover or annual balance sheet that does not exceed £2 million or the equivalent) or a charity with an annual income of less than £1m, if you then change your mind, you will have 14 calendar days from the opening of your account to ask for the account to be closed by writing to us at Cambridge & Counties Bank, Charnwood Court, 5B New Walk, Leicester LE1 6TE.

The Terms & Conditions of the account can be found on the product pages or on the customer information section on this page.

An electronic signature (or E-Signature) is an electronic method of identifying a person and allowing them to complete, sign and submit a document without ink or paper.

DocuSign is software which allows parties to sign contracts and other documents electronically rather than signing them with pen and paper.

We issue documents for electronic signature via email using DocuSign, from which executed documents may be downloaded. DocuSign can be used on most devices, is free for you to use and does not require you to be a registered subscriber.

Documents must be certified by an independent person, who is not a shareholder, a director/controller of the customer or an investor.

  • Employees of Cambridge & Counties Bank
  • Post Office Certification Service
  • A director, manager or counter staff of an authorised credit or financial institution
  • FCA authorised/regulated brokers (AFS UK)
  • A director, company secretary or manager of an Approved Fiduciary Services Provider
  • A qualified lawyer or attorney, registered with the relevant national professional body
  • A qualified accountant, registered with the relevant national professional body
  • A UK notary public or a member of the judiciary
  • A registered doctor currently employed by the NHS

The person certifying the document must:

  • Print their name in BLOCK CAPITALS, sign and date the copy, and state in writing that the copy is a true copy, of which they have seen the original.
  • Confirm their position (in line with the above list of certifiers) and provide a contact telephone number, email, or address where they can be contacted.
  • Where a document has a photograph, the certifier must confirm that this is a true likeness.
  • The certified copy should also include, where appropriate, a company/institutional stamp.

In the event that we are unable to verify your identity, or personal address, we will ask you to provide us with documents, which verify this, by post. Please complete the Customer Identification form that explains which documents are acceptable and return to us along with your documentation to Cambridge & Counties Bank, Charnwood Court, 5B New Walk, Leicester LE1 6TE. For your peace of mind, we recommend your documents are sent to us via recorded delivery. We will return your documents in this same manner. Please note we are not able to accept scanned documents.

Our online savings service is available for all of our customers, as long as you are a named signatory on the account.

You will be provided with details on how to register once you have applied or you can register directly here.

Our online savings service is not available for our lending customers.

The sort code for electronic payments into our business savings accounts is 60-95-86.

Your 8-digit account number is sent to you in your welcome letter. You can also find this on the statements we send to you.

If you need help please call our customer service team on 0344 225 3939 or email [email protected].

Interest

Payments received electronically earn interest from the day of receipt.

Cheques will begin to earn interest two working days after they are deposited. For example: a cheque received and banked by us on Monday starts earning interest from Wednesday.

For notice and easy access accounts interest is calculated daily and credited to your account either annually, on 30 April each year, or monthly. If interest is paid monthly on your account, this will be paid on the last day of each month.

Interest on fixed rate bond accounts is paid annually. We calculate interest daily and add it to your account on the anniversary of opening, and on maturity.

For notice and easy access accounts interest rates are variable and you will be notified of any material change.

For our fixed rate bonds the rate will remain fixed from when your account is opened until the end of the term.

All of our savings accounts have minimum balance requirements. If your balance falls below the minimum for your account, the interest rate will drop to a nominal rate on the balance.

 

Paying in

The sort code for electronic payments in to our business savings accounts is 60-95-86.

Your 8-digit account number is sent to you in your welcome letter. You can also find this on the statements we send to you. If you need help please call our customer service team on 0344 225 3939 or email [email protected].

Confirmation of Payee is a name checking service for UK based payments which provides customers (both personal and business) greater assurance that they are sending payments to the intended recipient. The scheme is designed to help the finance industry combat fraud helping to avoid making accidental, misdirected payments to the wrong account, as well as providing another layer of protection against fraud. As part of the check, your bank will search the account and try to verify the sort code and account number is correct.

We're not included in this scheme, meaning your account name will not appear in the validation check. We'd like to reassure you that as long as you use sort code 60-95-86 and enter your eight-digit Cambridge & Counties Bank savings account number (sent to you in your welcome letter) correctly, along with your organisation name, the payment will be received.

To verify the account details, you may wish to make a small 'test' payment of £1 which will be returned to you. Your full deposit can then be paid.

 

Where your account allows and when your account is open to additional deposits, you can pay funds into your account by electronic transfer from your nominated current account or by cheque (made payable to your organisation name).

To pay in funds, you will need to use the sort code and 8-digit account number which we provided in your welcome letter. You can find details about when your account is open/closed for deposits at www.ccbank.co.uk/addingfunds or by calling us on 0344 225 3939.

Giving notice and withdrawing

If you have registered for our online savings service, you can give notice online via the My Accounts option. Alternatively, you can give notice on your account by calling us on 0344 225 3939.

You can also give notice by completing a notice to withdraw form.

Once completed, the form can be emailed, faxed or posted to us and we will confirm receipt by email.

Once the notice period has expired, the requested funds will be transferred back to your nominated current account electronically, by faster payment, on the following working day.

Early withdrawals cannot be made as per our Terms & Conditions of the account.

We will write to you 14 days before your bond matures and detail the options available to you. If you do not receive a letter, please contact us.

Statements

For notice and easy access accounts, statements are issued annually, on the anniversary of the account being opened, unless otherwise requested.

For fixed rate bonds, statements are issued annually.

Charges

There are no charges and we do not charge for transactions on the account. We do make a charge for some additional services, a list of these charges can be found in our tariff of charges document.

Changing your details

If any changes need to be made to the account please complete the change of details form. Alternatively, call us on 0344 225 3939 or email us at [email protected] and we will advise you.

In the event that we are unable to verify your identity, or personal address, we will ask you to provide us with documents, which verify this, by post. Please complete the Customer Identification form that explains which documents are acceptable and return to us along with your documentation to Cambridge & Counties Bank, Charnwood Court, 5B New Walk, Leicester LE1 6TE. For your peace of mind, we recommend your documents are sent to us via recorded delivery. We will return your documents in this same manner. Please note we are not able to accept scanned documents.

 

Savings protection

Our primary banking responsibility is to protect our depositors. We do this by employing a conservative approach to risk management; we always hold levels of capital and liquidity comfortably in excess of all regulatory requirements.

The Financial Services Compensation Scheme (FSCS) is the UK’s deposit guarantee scheme. Your deposits with Cambridge & Counties Bank are protected up to £85,000, in total, by the FSCS.

Cambridge & Counties Bank does not operate under any other trading names.

For more details about the protection of your deposits, with Cambridge & Counties Bank, read our Information Sheet and Exclusions List.

To learn more about FSCS, including eligibility, click here or head to their website www.fscs.org.uk .

Financial Services Compensation Scheme (FSCS)

The Financial Services Compensation Scheme (FSCS) is the UK’s deposit guarantee scheme. Your deposits with Cambridge & Counties Bank are protected up to £85,000, in total, by the FSCS.

To learn more about FSCS, including eligibility click here or head to their website www.fscs.org.uk .

Our FCA licence isn’t shared with any other bank so when you make a deposit with us, if you are eligible, you will have full FSCS cover. It is worth remembering that any deposits you hold above the limit of £85,000 are unlikely to be covered.

Cambridge & Counties Bank online savings service

Our online savings service is available for all of our customers, as long as you are a named signatory on the account.

You will be provided with details on how to register once you have applied or you can register directly here.

Our online savings service is not available for our lending customers.

Occasionally, some firewalls or virus protection software may limit access to our online savings service. If this occurs please add https://accounts.ccbank.co.uk to your list of accepted web pages.

You need to register to access your account online. Alternatively visit ccbank.co.uk and use the ‘Login’ option on the right hand corner of the page. From here, you can register as a new user or login once registered.

Once registered, this facility enables you to view your balance and transactions and send us secure messages. If you have a notice account, you can also give notice to withdraw funds online.

Please be aware that only signatories named on the account may register for online access.

For your security the registration process involves posting an activation code to your personal address, therefore it will take a few days to complete the process.

If you have any issues registering online, or if you require any information whilst you wait for your activation details please call us on 0344 225 3939.

To use our online savings service, you must have access to the internet, and a device compatible with our minimum technical requirements which include the following supported browsers: Google Chrome, Internet Explorer, Firefox, Microsoft Edge and Safari.

We may add/remove a browser from our list of supported browsers if we consider it to be technically unstable or unsecure. The minimum technical requirements for a browser include that it is the current version or the version preceding that for supported browsers.

Glossary

A notice account is a savings account which requires you to give the period of notice, applicable to your account, before you can make withdrawals.

A fixed rate bond is a savings account which earns a fixed rate of interest for a fixed term. No early withdrawals can be made during the term period, and additional funds cannot be added to the account once opened.

Our savings accounts are operated via your existing main business current account. This means that all transactions into and out of your savings account must come from, and go back into, this nominated current account. Your nominated current account can be with any UK bank or building society. We cannot accept a Building Society current account with roll numbers.

AER stands for Annual Equivalent Rate. If you left one amount of money in your account all year, the AER would be the interest rate you’d get if we:

  • paid you the interest on the original amount within the year
  • added the interest onto the original amount in your account
  • paid you interest on the new amount (that’s the original amount, plus the interest we added to your account) for the rest of the year

The AER is only relevant if you have an account that pays interest more than once a year.

Gross interest is the interest that you earn on the money in your account before tax is deducted. It doesn’t include added-in interest in the way that the AER does. It is your responsibility to pay any tax that may be owed to HMRC.

Haven’t quite found what you’re looking for?

Get in touch with our customer services team:

Call us on:

0344 225 3939

Fax us on:

0116 254 4637

email us at:
Find us at:

Cambridge & Counties Bank
Charnwood Court
5B New Walk
Leicester LE1 6TE

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