We would like to reassure our customers that we are here to help. Our priority is to ensure the health and safety of our employees, customers and business partners, as well as the continuity of our services.
We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes are regularly tested which means we are well equipped and prepared to maintain our services alongside the high levels of customer satisfaction you have become accustomed to.
We appreciate your understanding during this time.
Should you have any queries please call 0344 225 3939 or email [email protected] and we will respond as soon as possible.
During this challenging time all of our colleagues are working remotely but that won’t affect the high levels of customer service that we offer to our customers. Listed below are the different ways in which you can contact us:
We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes are regularly tested which means we are well equipped and prepared to maintain our services alongside the high levels of customer satisfaction you have become accustomed to.
Our priority is to ensure the health and safety of our employees, customers and business partners, as well as the continuity of our services. We have activated our business continuity plans to ensure staff across all our regions are well prepared to maintain the services we offer. Until further notice, the majority of Bank staff will be working from home.
Cambridge & Counties Bank is regulated by the FCA and the PRA and we are owned by two large, well established institutions – Trinity Hall, Cambridge and Cambridgeshire County Council Pension Scheme. We have always taken a prudent approach to banking, operating our balance sheet with capital and liquidity levels well in excess of the regulatory minimums which ensures we are in a strong position. In addition to this, eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. For more information on FSCS please visit our webpage
Yes, you can access and manage your account in the same way you normally would. Our online account access, telephone lines and email addresses remain in full operation. If you need any help, please get in touch.
Easy Access and Notice account holders can either withdraw/give notice via our Online Account Access or by completing a notice to withdraw form to place notice/withdraw funds as normal. This can be emailed to us at the address on the form.
If you are reaching the end of a fixed rate bond, we will contact you around 2 weeks before the term expires with your options and instructions on how to let us know what you want to do with your maturing funds.
Our Notice accounts and Fixed Rate Bonds do not allow for early withdrawals and ordinarily therefore the notice period on the account must be served or the term of the bond must be completed.
We do however appreciate that these are unprecedented times and that exceptional circumstances may require some flexibility. If you are experiencing financial difficulty and need to access your funds early, please email us at [email protected] or give us a call on 0344 225 3939 so that we can discuss the situation and advise if we can help.
Yes, we are accepting new account applications and customers with existing Notice and Easy Access Accounts can add to their account (subject to overall maximum limits). Information about our current range of deposit accounts can be found here. If you would like to open a new account or add additional funds to an existing account, it would be safer for both you and our team if you could do this by electronic transfer rather than cheque at this time.
If you are experiencing financial difficulties, then please do not hesitate to contact us so that we can look to assist you. This is a very difficult time for many borrowers and we will review each case on its merits and provide repayment holidays where applicable.
We review each case individually, please get in touch to discuss your personal circumstances.
If you are already in arrears, please speak to us about the options available to you.
The interest will continue to accrue on the balance outstanding at the existing rate of the loan or agreement during the payment holiday, this will mean that you pay more interest over the term of the loan or agreement. How this interest is paid will be agreed with you on a case by case basis.
There won’t be any impact on your credit rating during the payment holiday.
Initially we are considering extensions of a maximum of 3 months. Should a further payment holiday be required we will review your circumstances at that time.
Please get in touch with us to discuss the options available to you.
Cambridge & Counties Bank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm registration number 579415. Our authorisation can be checked at the Financial Services Register at www.fca.org.uk.
Cambridge & Counties Bank Ltd Registered Office: Charnwood Court, 5b New Walk, Leicester England, LE1 6TE. Registered in England and Wales No. 07972522.
VAT Registration Number GB 208354420.
© Cambridge & Counties Bank Limited