Update on Coronavirus (COVID-19)

Last updated: 8 April 2020

We would like to reassure our customers that we are here to help. Our priority is to ensure the health and safety of our employees, customers and business partners, as well as the continuity of our services.

We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes are regularly tested which means we are well equipped and prepared to maintain our services alongside the high levels of customer satisfaction you have become accustomed to.

We appreciate your understanding during this time.

Should you have any queries please call 0344 225 3939 or email [email protected] and we will respond as soon as possible.

Getting in touch

During this challenging time, we are receiving a higher number of calls than usual and at times we may have to prioritise some areas of activity. We are trying our best to help all our customers and business partners as quickly as possible. Listed below are the different ways in which you can contact us:

Phone– Call us on 0344 225 3939. Our team are answering all customer calls as quickly and efficiently as possible.
Email– Get in touch with us at [email protected] and we will respond as soon as possible.
Post– Mail posted to us may take a little longer to reach us and be actioned, therefore wherever possible please email all correspondence and documentation to us.
Online Servicing– Savings customers can send us secure messages via their online servicing account, and we will action these in the usual way.

FAQs

What measures is Cambridge & Counties Bank taking in reference to Coronavirus?

Are your offices open as normal?

Savings

Are my savings safe?

Cambridge & Counties Bank is regulated by the FCA and the PRA and we are owned by two large, well established institutions – Trinity Hall, Cambridge and Cambridgeshire County Council Pension Scheme. We have always taken a prudent approach to banking, operating our balance sheet with capital and liquidity levels well in excess of the regulatory minimums which ensures we are in a strong position. In addition to this, eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. For more information on FSCS please visit our webpage

Can I still manage my Savings Account as normal?

How do I withdraw my money?

Easy Access and Notice account holders can either withdraw/give notice via our Online Account Access or by completing a notice to withdraw form to place notice/withdraw funds as normal. This can be emailed to us at the address on the form.

If you are reaching the end of a fixed rate bond, we will contact you around 2 weeks before the term expires with your options and instructions on how to let us know what you want to do with your maturing funds.

Can I withdraw my funds early, before the end of my fixed term/without giving notice?

Our Notice accounts and Fixed Rate Bonds do not allow for early withdrawals and ordinarily therefore the notice period on the account must be served or the term of the bond must be completed.

We do however appreciate that these are unprecedented times and that exceptional circumstances may require some flexibility. If you are experiencing financial difficulty and need to access your funds early, please email us at [email protected] or give us a call on 0344 225 3939 so that we can discuss the situation and advise if we can help.

Are you still accepting new deposits?

Yes, we are accepting new account applications and customers with existing Notice and Easy Access Accounts can add to their account (subject to overall maximum limits). Information about our current range of deposit accounts can be found here. If you would like to open a new account or add additional funds to an existing account, it would be safer for both you and our team if you could do this by electronic transfer rather than cheque at this time.