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Update on Coronavirus (COVID-19)

26 March 2020

As a result of COVID-19, we would like to reassure our customers that we are here to help. Our priority is to ensure the health and safety of our employees, customers and business partners, as well as the continuity of our services.

We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes are regularly tested which means we are well equipped and prepared to maintain our services alongside the high levels of customer satisfaction you have become accustomed to.

During this challenging time, we are receiving a higher number of calls than usual, if we cannot answer your call immediately, we will get back to you as soon as we can. Additionally, mail posted to us may take a little longer to reach us and be actioned. We appreciate your understanding during this time.

Should you have any queries please call 0344 225 3939 or email [email protected] and we will respond as soon as possible.