Update on Coronavirus (COVID-19)

Last updated: 8 April 2020

We would like to reassure our customers that we are here to help. Our priority is to ensure the health and safety of our employees, customers and business partners, as well as the continuity of our services.

We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes are regularly tested which means we are well equipped and prepared to maintain our services alongside the high levels of customer satisfaction you have become accustomed to.

We appreciate your understanding during this time.

Should you have any queries please call 0344 225 3939 or email [email protected] and we will respond as soon as possible.

Getting in touch


During this challenging time, we are receiving a higher number of calls than usual and at times we may have to prioritise some areas of activity. We are trying our best to help all our customers and business partners as quickly as possible. Listed below are the different ways in which you can contact us:


  • Phone– Call us on 0344 225 3939. Our team are answering all customer calls as quickly and efficiently as possible.
  • Email– Get in touch with us at [email protected] and we will respond as soon as possible.
  • Post– Mail posted to us may take a little longer to reach us and be actioned, therefore wherever possible please email all correspondence and documentation to us.
  • Online Servicing– Savings customers can send us secure messages via their online servicing account, and we will action these in the usual way.