In this newly created role, you will provide excellent
tier 1 and 2 support for core business applications, by investigating issues with
users, liaising with third parties, managing the priority of the fault, and regularly
communicating with all stakeholders. You
will be enthusiastic in identifying opportunities for improvements in systems
and processes and will also manage system administration changes, including
document templates, workflow creation etc.
You will have some previous experience supporting enterprise applications / solutions plus a logical and methodical approach to work. You’ll enjoy problem-solving and thrive working in a team-oriented, collaborative environment.
At the very heart of every Cambridge & Counties Bank person is a shared identity and belief in what we are about and what we are doing. It’s about how we see ourselves and what is important to us.
You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude. We seek the following core competencies in all our colleagues:
An honest, clear and respectful communicator
Innovative and open minded to change
Self-motivated, accountable and results
A team player who actively seeks opportunities to
collaborate across multiple disciplines
Able to quickly build relationships with
customers or stakeholders
Clear ability to plan and prioritise to ensure
targets are achieved or exceeded
Non-judgemental and considerate of the impact of
your behaviour and decisions on others
this role you will also need the following skills and experience: