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IT Applications Analyst


IT Applications Analyst

Location: Leicester            Salary: circa £25,000 pa


In this newly created role, you will provide excellent tier 1 and 2 support for core business applications, by investigating issues with users, liaising with third parties, managing the priority of the fault, and regularly communicating with all stakeholders. You will be enthusiastic in identifying opportunities for improvements in systems and processes and will also manage system administration changes, including document templates, workflow creation etc.

You will have some previous experience supporting enterprise applications / solutions plus a logical and methodical approach to work. You’ll enjoy problem-solving and thrive working in a team-oriented, collaborative environment.


About you

At the very heart of every Cambridge & Counties Bank person is a shared identity and belief in what we are about and what we are doing. It’s about how we see ourselves and what is important to us. 

You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude. We seek the following core competencies in all our colleagues:

  • An honest, clear and respectful communicator
  • Innovative and open minded to change
  • Self-motivated, accountable and results orientated
  • A team player who actively seeks opportunities to collaborate across multiple disciplines
  • Able to quickly build relationships with customers or stakeholders
  • Clear ability to plan and prioritise to ensure targets are achieved or exceeded
  • Non-judgemental and considerate of the impact of your behaviour and decisions on others

For this role you will also need the following skills and experience:

  • Previous experience supporting enterprise applications / solutions
  • Logical and methodical approach to work, with high levels of problem-solving skills. Able to deal with complex technical systems or issues,
  • Experience of working in a team-oriented, collaborative environment
  • Higher levels of communication skills in order to be able to clearly communicate both verbally and in writing with internal and external stakeholders at all levels
  • Ability to work independently, prioritising workload and scheduling activities
  • Comprehensive knowledge of Microsoft Office Products, especially Excel
  • Previous experience supporting enterprise application systems and working on IT and/or business projects is desirable
  • Previous experience of working within financial services would be advantageous


Reward Package

  • Generous pension contribution
  • 27 days’ holiday plus Bank holidays
  • Bonus scheme
  • Private Medical, Life & Critical Illness cover
  • Interest-free season ticket and personal loans
  • Perkbox