At Cambridge & Counties Bank, we’re justifiably proud of our exceptional customer satisfaction rate of 98% and delighted that 99% of our customers would recommend our services to others. We achieve these extraordinary standards by providing the very highest quality customer service through a wide range of customer support contacts and interactions.
We are looking for people who have had experience working in a customer facing environment, and who have the ability to talk to customers in a way that creates a positive and memorable customer interaction every time. This is not a standard customer service job – we want you to build relationships and have real conversations with our customers.
You will deliver a consistently high quality of service to our deposit customers and partners, with specific responsibility for new account opening and the more complex customer interactions. You will assess individual risk profiles of each of those customers and ensure full compliance with the relevant regulations and our Bank’s policies.
Experience and an understanding of Anti Money Laundering (AML) and Know Your Customer (KYC) regulations is vital, as when necessary, you will be assessing the risk associated with our customers, identifying any gaps in our knowledge about them and then rectifying the situation in a straightforward, customer centric approach.
You will also meet the day to day needs and enquiries of our customers, for example savings account withdrawals and closure and fixed rate bond maturities and reinvestments, always ensuring compliance with product terms and conditions. You will engage with customers withdrawing significant funds, or closing accounts, in order to enhance our level of customer insight, and to support h2er customer retention.
At the very heart of every CCB person is a shared identity and belief in what we are about and what we are doing. It’s about how we see ourselves and what is important to us. We are looking for an induvial that wants to thrive and work their way up the ladder.
You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude. To this end, we seek the following core competencies in all our colleagues:
We are committed to equal treatment of all employees and potential employees, including those with criminal records. If you are successful in your application for employment, we will carry out pre-employment screening including use of the Disclosure and Barring Service (DBS).Apply
Cambridge & Counties Bank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm registration number 579415. Our authorisation can be checked at the Financial Services Register at www.fca.org.uk.
Cambridge & Counties Bank Ltd Registered Office: Charnwood Court, 5b New Walk, Leicester England, LE1 6TE. Registered in England and Wales No. 07972522.
VAT Registration Number GB 208354420.
© Cambridge & Counties Bank Limited