At Cambridge & Counties Bank we believe in protecting our customers and giving them the best possible service while they work with us to grow their business.
We pride ourselves on the way we do things, this is why we’re happy to let our Asset Finance customers know of our FLA association. As part of our FLA membership, we acknowledge and adhere to the code commitments set out by the FLA.
The FLA, short for Finance & Leasing Association, are the leading trade body for the asset, consumer and motor finance sectors in the UK. One of the most important services they provide is making sure that their members’ views are heard, and influence potential changes within the industry.
The FLA provides guidance and sets the standard for business across the whole asset finance industry. In addition, it offers its services to act as an intermediary during the complaints process. Being members of the FLA, our customers can rest assure that they are choosing finance from a reputable source and they are covered under the Business Finance Code which can be found here.
If for any reason, you have a complaint in regards to our Asset Finance facilities or products you can find more information on how the FLA can assist here.
See our frequently asked questions about our FLA membership.