Specialist lender Cambridge & Counties Bank has launched a new end-to-end digital application process for its Charity Savings Accounts.
Designed in response to sector research and customer feedback, the move marks a significant milestone in the bank’s commitment to offer digital-first, market-leading savings solutions for charities.
The new online application journey replaces the need to print, sign, and post forms, with online servicing available to manage accounts. There is also a streamlined application process available to existing customers where they are registered for our online savings service which makes opening additional accounts even easier.
Research¹ commissioned by Cambridge & Counties Bank in early 2025 among its charity customer base found almost 40% said a simplified account application process is a top priority for them, with many specifically calling for an online application process.
Cambridge & Counties Bank has been serving the needs of the UK charity sector with straightforward banking for many years. As of October this year, the bank had more than 1,390 charity customers with around £111 million in deposits.
In April this year, the bank introduced a new proposition for charities with deposits of £1 million or more, offering specialist customer support, dedicated contacts, and a streamlined application process. This has been very well received, with charity applications under this proposition increasing by 250% compared to the same period last year.
Cambridge & Counties Bank has offers its charity customers competitive rates. In April this year, the bank won the prestigious Business Moneyfacts Award in the Best Business Fixed Account Provider category, a testament to its deep focus on supporting its customers. Rates of up to 4.25% gross/AER fixed are currently available on Cambridge & Counties Bank’s fixed rate charity savings accounts.²
Sarah Barker, Chief Commercial Officer at Cambridge & Counties Bank
“We know that charities want a savings provider that is not only competitive on rate but also easy to work with. As such, we believe our new digital journey, supported by first class customer service for when charities need to talk to us, is a game-changer for the sector.
“As a B Corp certified business, we also know how important it is for charities to work with like-minded partners. Our enhanced savings
service reflects our ongoing commitment to being a trusted, ethical, and responsive partner to the UK’s charity community.”
¹ Survey sent to 1,365 respondents at the end of January 2025 through an online methodology. 146 completed responses secured
² Rates correct as at 10/11/2025. 4.25% gross/AER fixed is based on a 6-month Fixed Rate Charity Savings Account (paying interest annually). Different AER rates apply for different savings accounts.
The rate offered for our fixed rate savings accounts is subject to change and may be withdrawn at any time without notice. AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Interest is paid gross. It is your responsibility to pay any tax that may be owed to HMRC. A minimum deposit of £10k must be made with a maximum deposit of £5m for Fixed Rate Bonds and £3m for Notice Accounts. Terms and conditions apply. Please visit ccbank.co.uk/business/savings/savings-interest-rates for full terms and conditions.
Terms and conditions apply. Please visit ccbank.co.uk/business/savings/savings-interest-rates for full terms and conditions.