At Cambridge & Counties Bank, we believe banking should be a force for good.
Richard Bryan, General Counsel, Cambridge & Counties Bank:
Our 2024 Impact Report is more than a summary of achievements—it’s a reflection of our values in action. As someone who’s seen the Bank evolve over the years, I’m proud to share how we’ve embedded environmental, social, and governance (ESG) principles into every part of our business.
This year, we’ve also seen the growing impact of our support for SMEs - one of the most meaningful ways we help create positive change in the real economy.
This report celebrates the real-world impact we’re making for our customers, colleagues, and communities. It’s about the stories behind the numbers, the people behind the progress, and the purpose that drives us forward.
I invite you to explore the report and see how we’re using business to create meaningful change.
2024: A year of impact, progress and purpose
Our second annual Impact Report showcases how we’re delivering on our commitment to responsible banking. From community investment and colleague wellbeing to environmental leadership and inclusive growth, we’re proud of the difference we’ve made—and excited about what’s next.
Our support for SMEs remains central to our impact, helping businesses across the UK grow, adapt, and thrive.
Supporting customers with purpose
- Flexible, human-centred lending that makes a real difference
- Financing community-led redevelopment and niche asset-backed deals
- Expanded support for female founders and charities
Empowering our people
- 80% colleague engagement score and 86% response rate
- 44% women in senior management and 25.2% ethnic representation
- Apprenticeship pathways and “Grow Our Own” development strategy
Investing in our communities
- £75,000 donated to charity and 276 hours volunteered
- Partnerships with LEBC, Stepladder Plus, Belgrave Housing, and TCV
- Local initiatives supporting education, wellbeing, and food security
Leading on sustainability
- Maintained Green Level certification with Investors in the Environment
- Offset 140 tonnes of CO₂ through UK-based regenerative agriculture, giving us greater visibility and connection to the projects we support
- A meaningful step forward in our commitment to sustainability and environmental responsibility
- Preparing for B Corp recertification under tougher standards
Looking ahead to 2025
We’re focused on bold, purposeful goals:
- Launching new products for underserved groups
- Calculating Scope 3 financed emissions and building a Net Zero roadmap
- Enhancing diversity, inclusion, and community engagement
- Strengthening governance and supplier relationships