For us, banking goes beyond a simple transaction. Whether you’re a first time customer, or long-term broker, our dedication to providing excellent customer service never wavers.

We strive to ensure every conversation is valued, unique and most importantly, heard. No robots or algorithms that make you feel like nobody is there to listen or understand. For us, it’s about building strong relationships through mutual trust, understanding and respect, whether you are an employee, customer, or a business partner.

Our story

Owned by Trinity Hall, Cambridge and Cambridgeshire Local Government Pension Fund, we are the result of two well-respected institutions who joined together to create a responsible expert-banking specialist. Our main aim was to bring back all the great elements of a traditional bank, combining these with all the speed, efficiency and innovation of a contemporary lender. The result? A fast and flexible way to invest and grow with us, and safely save with us.

Jamie-Lee & Renu, Customer Services
Jamie-Lee & Renu, Customer Services

We are proud to be...

Straightforward

Our solutions are straightforward and easy to understand. You can be sure there are no gimmicks, hidden features or jargon.

Reliable

When you do business with us, we’ll make sure its in a way that works for you. We’re always here to support you and when you get in touch, it will be with a member of our UK based team.

Responsive

Our approach is to be open and honest, and keep you updated every step of the way. We take the time to understand your needs and use our expert knowledge and pro-active attitude to support you.

Adaptable

We are flexible in finding the right solution. We will always strive to find something that works for you and your business.

Empathetic

We value you, your time, and your needs. We approach each situation with an open mind, and truly listen to understand.

Our directors

The way we do business sets us apart from other banks and our board of directors have been appointed because of their experience, vision and values.

Learn more about our board and why their experience means they’re the right team to lead Cambridge & Counties Bank.

Executive Officers

Non-Executive Directors

Our milestones

September 2021

 

£1 billion in customer deposits achieved

June 2021

 

Awarded Carbon Neutral Plus status for the period 2019/2020

May 2021

 

2020 Annual Results announced with near 40% rise in gross new lending

September 2020

 

Donald Kerr appointed as new Chief Executive Officer

August 2020

 

Tina Hayton-Banks appointed as new Chief Operating Officer

Our CFO, Andrea Hodgson, is recognised in Finance Monthly’s CFO Awards 2020

July 2020

 

Highly Commended for “Best Business Fixed Account Provider” at the Business Moneyfacts Awards 2020

March 2020

 

Winners of the “Green Award” by Investors in the Environment for the 5th consecutive year

December 2019

 

Highly Commended in the ‘Best Charity Fixed Rate Bond Provider’ at the Savings Champion Awards 2020

Highly Commended in the ‘Best Business Fixed Rate Bond Provider’ at the Savings Champion Awards 2020

November 2019

 

Further expansion in Scotland with the appointment of Area Director

Holiday lets product launched

May 2019

 

6th Annual Broker Celebratory Dinner held at Kilworth House Hotel

March 2019

 

Annual results: PBT £27.9m for financial year 2018

Patron member of the National Association of Commercial Finance Brokers

100 mile staff charity walk, raising over £7k

Head office refurbishment complete

February 2019

 

Balance sheet hits a landmark £1bn

Highly Commended for ‘Best Business Fixed Account Provider’ at the Business Moneyfacts Awards 2019

Won the ‘Green Award’ at the Investors in the Environment Awards 2019

November 2018

 

15 staff volunteers helped decorate the City Retreat centre in partnership with Leicestershire Cares

October 2018

 

Hosted a ball raising £15,000 for LOROS

July 2018

 

Leicester HQ office refurbishment begins

April 2018

 

Hosted an evening showcasing the works of Lancelot Ribeiro at the New Walk Museum

March 2018

 

Highly Commended for ‘Best Fixed Rate Bond Provider’ at the Business Moneyfacts Awards 2018

Record growth reported with a Profit Before Tax of £24.4m for financial year 2017

Signed the ‘Enable Guarantee’ with the British Business Bank

March 2017

 

Won 'Best Business Variable Rate Provider' at the Business Moneyfacts Awards 2017

Record growth reported with a Profit Before Tax of £18.1m

February 2017

 

Double winners at Investors in the Environment's annual awards

January 2017

 

Won 'Best Charity Account Provider' at the Savings Champion Awards 2017

December 2016

 

Largest loan completed to date at £7.7m for City Edge, Birmingham

Company Registered Address changed to head office in Leicester

10,000th Savings account opened

October 2016

 

Asset Finance win New Challenger of the Year, 2016 in the Leasing World Awards

Simon Moore appointed Chairman

July 2016

 

Charity cycle from Lands End to Leicester raising close to £6,000

£500m of lending achieved

March 2016

 

Double winners at iiE Environmental Awards

Birmingham office opened

February 2016

 

100th staff member joined the team

December 2015

 

£1,000 donation to Nottingham's QMC neonatal unit

June 2015

 

£350m of lending achieved

£400m in customer deposits milestone achieved

April 2015

 

Graduate programme launched

December 2014

 

£250m of lending achieved

July 2014

 

Internship programme launched

June 2014

 

Bristol office opened

January 2014

 

50th staff member joined the team

December 2013

 

£100m of lending achieved

July 2013

 

Bank becomes profitable after 13 months

June 2013

 

1,000th new customer

April 2013

 

First fixed rate bond account opened

July 2012

 

First notice savings account opened

June 2012

 

Cambridge office opened

Leicester office opened

June 2012

 

Cambridge & Counties Bank launched

Bahadur, Product Marketing Executive
Bahadur, Product Marketing Executive

Join our team

Our people sit at the very heart of our business and are a crucial part of our success. We take the time to recognise and develop the talents and expertise of our people, who are all proud to be part of a growing and successful business. We’ve come a long way since 2012 and are still going strong. Make a difference, be part of our journey

Annual results

Read about how we're doing and the progress we're making.

Awards, sponsorship
& partners

Take a look at the awards we've won, as well as the sponsorship and partnerships that we have developed

Our
commitments

See our commitments to you, our environment and the community.

Charity

We want to make a difference by supporting our community and local charities within it. Learn more about the work we do with charities.

Cambridge & Counties Bank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm registration number 579415. Our authorisation can be checked at the Financial Services Register at www.fca.org.uk.

Cambridge & Counties Bank Ltd Registered Office: Charnwood Court, 5b New Walk, Leicester England, LE1 6TE. Registered in England and Wales No. 07972522.

VAT Registration Number GB 208354420.

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